Performance Team

  • Customer Service Representative

    Job Locations US-CA-Redlands
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    About The Company: Performance Team (PT) is an industry-leading third-party logistics (3PL) company with nearly 30 years of experience in Warehousing, Distribution, Consolidation and Transportation. PT has 12 domestic hubs strategically located near major ports, interstate highways and intermodal rail lines allowing us to provide the retail and manufacturing industries with flexible B2B and B2C solutions for the movement, handling and distribution of goods. We believe that it is our talented team of professionals who help us stand at the forefront of the logistics industry today. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! At a time when many companies are cutting back and losing their valuable resources, Performance Team is growing full force! Join the team that is outperforming the rest, and make a difference. 

    About The Role: Records interview information into computer for customer service by performing the following duties.


    • Talks with customer by phone or in person and receives orders for account.
    • Supervise assigned accounts
    • Deliver Customer expectation
    • Fills out contract forms, determines charges for service requested, communicates changes with accounts and ensures orders and changes are executed.
    • Solicits sale of new or additional services.
    • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.


    Education and/or Experience:                     

    • Two years experience and/or training; or equivalent combination of education and experience.                       


    Computer Skills:                                          

    • Knowledge of MS Excel Spreadsheet software, MS Word Processing software and MS Outlook.

    EEO Statement

    Performance Team is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


    Performance Team will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.





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