Performance Team

  • Desktop Support

    Job Locations US-CA-Redlands
    Job ID
    # of Openings
    Information Technology
  • Overview

    About the Company: Performance Team is a leading logistics and transportation company with eleven domestic hubs, warehouse space covering over 7 million square feet and a fleet of more than 500 trucks. With a strong emphasis on retail, fashion, and consumer products, we are proud to say that we process nearly $100 billion every year in wholesale goods. Our commitment and passion towards our work has helped us earn the reputation of one of the leading transportation, distribution, deconsolidation, and logistics services in the United States.


    Summary:Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.


    • Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
    • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
    • Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
    • Enters commands and observes system functions to verify correct system operation.
    • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
    • Instructs users in use of equipment, software, and manuals.
    • Recommends or performs minor remedial actions to correct problems.
    • Coordinates activities with help desk, network services, or other information systems groups.
    • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
    • Replaces defective or inadequate software packages.
    • Refers major hardware problems to service personnel for correction.


    • Expert Level Support – Windows OS, MAC OS, MS Office 2007 – 2013
    • Network support (Cisco Access Point and Controller Support)
    • Hardware Diagnostics
    • Active Directory & MS Exchange
    • Printer & Fax Support
    • Patch Panel Support
    • RF Scanner Support

    EEO Statement

    Performance Team is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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